People
Working together to build a brighter future
Careers at Cover-More Group
Wherever you work in our global network, caring is at the core of your career with us.
We care – about our colleagues, our customers and our partners. We are optimistic and motivated.
We can be trusted to live up to our promises and be there when our customers, partners and colleagues need us the most. We’re determined and agile. We will always choose the best path forward, not the easiest. We know we are stronger together – none of us can have as big an impact than all of us together. We collaborate, we innovate, we are driven to succeed and grow. We know who we are and how to get to where we want to be.
We all belong to one global group with a shared goal of looking after our colleagues, customers, our business partners and collaborators – their dreams, aspirations and success.
By reaching across international borders and internal team structures, we’re creating a brighter future by working together.
Culture
Friendly, supportive, people-focused: Our culture makes it easy to bring your best self to work.
We’re here to make a positive difference in the lives of our colleagues, customers and partners, and the world we live in. We care about inspiring confidence and want to work with focused people who have the ambition, adaptability and talent to take our business, and their careers, further.
Bring us your drive, commercial smarts and commitment to caring, and we’ll support you to succeed, grow and live the career you want. Sound good? Like our parent company, Zurich Insurance Group, Cover-More Group maintains a zero-tolerance approach to discrimination, disrespectful behaviour, bullying and harassment.
We are a global company where empathy and respect, diversity and inclusion are at our core. And we are a group of people who are prepared to speak up and who do not shy away from standing up for what is right. We support many initiatives worldwide that promote and encourage diversity and inclusion.
We’re here to make a positive difference in the lives of our colleagues, customers and partners, and the world we live in. We care about inspiring confidence and want to work with focused people who have the ambition, adaptability and talent to take our business, and their careers, further.
Bring us your drive, commercial smarts and commitment to caring, and we’ll support you to succeed, grow and live the career you want. Sound good? Like our parent company, Zurich Insurance Group, Cover-More Group maintains a zero-tolerance approach to discrimination, disrespectful behaviour, bullying and harassment.
We are a global company where empathy and respect, diversity and inclusion are at our core. And we are a group of people who are prepared to speak up and who do not shy away from standing up for what is right. We support many initiatives worldwide that promote and encourage diversity and inclusion.
Leadership: Driven to Inspire
Meet our leaders – inspiring, decisive, motivating, respected – and so much more.
We lead with passion and integrity, with togetherness at our core.
We lead with passion and integrity, with togetherness at our core.
David Fike was appointed Group CEO in July 2024. He also leads Zurich Group’s North America Life, Accident and Health business. David’s appointment follows Zurich’s July 2024 announcement of an agreement to acquire AIG’s Travel Guard business, which will significantly expand Cover-More Group and make North America the group’s largest region.
Since joining Zurich in 2014, David has proven to be a dedicated and accomplished leader who excels in fostering strong relationships with employees and stakeholders. He previously served as CEO General Insurance Malaysia and later provided critical integration leadership as President Director of Adira-Indonesia, following Zurich’s acquisition of the Adira organization.
Justin Sebire
Interim Group Chief Executive Officer
Justin Sebire was appointed Interim Group CEO in February 2024. In this role he oversees the group’s day-to-day operations, on top of his responsibilities as Group Chief Financial Officer, a position he has held since March 2023.
With an accomplished background as a finance executive, Justin has more than 25 years of global leadership experience in financial services, insurance and consulting in Australia, France, the UK and Japan, working with major insurance companies.
He is focused on driving growth for Cover-More Group through strategic operational and management reporting, analysis, and business planning.
Justin is based in Sydney, Australia.
Todd was promoted to Chief Executive Officer, Australia in 2023 after more than 11 years with Cover-More in progressively more senior leadership roles.
As CEO, Todd is responsible for travel insurance distribution partnerships and operations in Australia, Cover-More’s foundation travel insurance market.
Todd has deep experience in global travel and financial services industries and specialist expertise in managing large scale growth strategies and teams.
Prior to joining Cover-More, Todd spent 10 years with IBM Australia in the digital and channel partner teams. He is based in Sydney, Australia.
Donna Dorairajoo
Chief Executive Officer, Europe
Donna joined Cover-More in November 2021 as Head of Strategic Relationships and was appointed CEO of Cover-More Europe in February 2022.
With more than 20 years’ experience in the travel industry, Donna manages the integration and establishment of our European businesses, both in the business to business and direct to consumer markets. Prior to joining us, Donna was with Chubb for nine years, including three years as Vice President, Regional Head of Travel Insurance, Asia Pacific and before that she worked in Chubb’s EMEA region.
Donna is responsible for the growth of Cover-More Group’s European Business. She is based in the UK.
Will leads our Travelex Insurance Services business in the US and Canada. He has 20 years of experience in revenue growth, distribution expansion, customer experience, customer growth and profitability in the United States and around the globe to this position. He joined Cover-More Group from his role as North America Head of Sales and Distribution, Zurich Global Ventures.
He is based in Omaha, Nebraska.
Fernando García Ruiz
Chief Executive Officer, Latin America
Fernando is an experienced regional business and people leader with a demonstrated history of achieving business goals in the insurance and services industries, and of building and developing purpose-driven high performing teams. He was promoted to CEO, Latin America for Cover-More Group in April 2024 after more than six years as CEO of Universal Assistance S.A. which was acquired by Zurich Group in 2018.
Previously Fernando was CFO with Universal Assistance and has also worked in senior roles with both Chubb and PWC in Latin America.
He is based in Buenos Aires, Argentina.
Will joined Cover-More in July 2019 and is responsible for travel insurance distribution partners and operations in New Zealand and Malaysia.
Will has 20 years’ experience in the travel industry, 14 of which have been in travel insurance.
Before joining Cover-More, he was Chief Sales Officer at Allianz Partners in New Zealand, where he worked for 10 years. Originally from the UK, Will is based in Auckland, New Zealand.
Adrian Leach
Chief Executive Officer, World Travel Protection
Adrian joined Cover-More in 2019 to head Cover-More’s global medical assistance business which spans three continents and involves highly skilled teams of doctors, registered nurses, case managers, and travel and logistics specialists.
Previously Adrian worked with International SOS in Asia Pacific, leading the assistance organisation’s business in the region for the past three years, most recently as CEO Asia Pacific. Before joining International SOS in 2010, Adrian worked as a senior executive for Linfox in logistics and supply chain specialisation. He possesses a Bachelor of Economics from La Trobe University in Melbourne and a Masters of Science from the University of Denver.
Kate Hughes
Group Chief People Officer
Kate is responsible for leading all aspects of Group Human Resources and ensuring our group has the optimum global workforce, skills and talent to achieve our strategic objectives.
Kate has more than 20 years of HR experience and joined Cover-More from Zurich Group in Switzerland where she was Group Head of Employee Experience, Diversity and Wellbeing.
She has also worked with Westpac Banking Corporation, American Express Limited and the law firm Ashurst Australia. Kate holds a Bachelor of Arts from the University of Canberra, and an MBA from Charles Sturt University.
Kate is based in Sydney, Australia.
Manuel Lewin
Group Chief Risk and Compliance Officer
Manuel is a highly experienced risk, investment and sustainability professional and joined Cover-More following 12 years with Zurich in Switzerland and the US, most recently as Head of Risk Strategy and Reporting.
His in-depth working knowledge of Zurich’s global risk and compliance frameworks is pivotal for Cover-More’s global operations and strategic growth aspirations.
Manuel is a graduate of the London School of Economics and holds a Master’s Degree in Business and Economics from the University of Basel. He is a charterholder with the Chartered Financial Analyst (CFA) institute.
Manuel is based in Sydney, Australia.
Charles Whattam
Group General Counsel
Charles leads the legal teams across our global businesses and provides critical support for the implementation of Cover-More’s growth strategy. He brings considerable industry experience in travel insurance to Cover-More as well as strong commercial acumen and understanding of government regulatory frameworks in Australia and internationally.
Before joining Cover-More, Charles was General Counsel with Chubb in Sydney and also previously worked with nib/World Nomads and with Allianz in Australia.
Charles is based in Sydney, Australia.
Rob James
Interim Group Chief Information Officer
Rob joined Cover-More as Interim Group CIO in January 2024. He brings to the role more than 25 years’ experience in sectors including IT, travel, financial services and retail.
With specialist skills and experience in shaping technology and business strategy, transformation programs, cybersecurity uplift, digital and data transformations, and operating model design, Rob has worked for, and with, brands including Vodafone, TPG, iiNet, AAPT and Qantas. He is based in Sydney.
.
Chris Noble
Group Chief Marketing Officer
Chris joined Cover-More Group in 2021 and leads our global priorities in digital and direct channels. He oversees marketing in 15 countries across the UK, Europe, US, Latin America and Asia Pacific.
Previously General Manager and Chief Marketing Officer with online travel insurance provider World Nomads, Chris is a highly respected digital marketing specialist. He has more than 20 years’ experience in brand strategy development, e-commerce growth, strategic partnership development, team development and leadership, and community development.
Chris is based in Sydney, Australia.
Benefits
We support our people and our teams to bring out their best – whatever that looks like. We’re warm, genuine people and we build relationships to match. We also like to thank our people for what they put in. We do that in different ways, depending on where you work and what you need.
Flexible working options
Time for volunteering and giving back
Health and wellbeing programs
Insurance discounts
Employee assistance program
Join us
Your next career move
It takes people from all our teams, all over the world, to keep Cover-More Group improving, growing and offering the trusted insurance and assistance for which we’re known. We’re always looking for bright, creative minds to join our teams.
How we hire
Open up a world of opportunity at Cover-More
A world of opportunity exists for Cover-More Group team members. We care, we communicate, and we empower our people to be the best they can be. The trajectory to incredible opportunities follows our trusted hiring process. Here’s what you can expect:
Process
1: Search and apply
Start your next career move with a job search for our latest opportunities here, on LinkedIn and on other job sites, to find the perfect fit for you. Follow the application steps and attach your updated CV, if required.
2: Hello, it’s us
Our Talent team will contact successful candidates via phone or email and arrange an informal screening chat to discuss role details and your expectations. If you don’t hear within two weeks, it’s not you.
3: Interview time
If you advance, our Talent team will arrange an interview, providing all details to ensure you are fully prepared. Interviews are conducted onsite or via Teams, with two interviewers, across one to three meetings, depending on the role.
4: After the interview
The Talent team will provide feedback and advise if you will progress to the next round or receive an offer. If unsuccessful, constructive feedback will be provided, and we will keep your details on file for future opportunities.
Equal opportunity
Cover-More Group values diversity and is proud to be an equal opportunity workplace. We promote merit and fairness in our selection processes and are committed to equal employment opportunity regardless of a person’s race, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, citizenship, marital status or disability. See Cover-More Group’s Policy for more information. If you have a need that requires accommodation, please let us know by contacting us or specifying in your application.