India
Global purpose
Cover-More Group’s global purpose is to be there at every step in a traveller’s journey. Together with our parent company Zurich Insurance Group, we are grounded in the core values of optimism, caring, reliability, determination, and togetherness.
Cover-More Group has invested in technology at every step of the value chain from integrated purchase pathways to global tracking, intelligence and care platforms to locate and look after travellers at risk.
Our values
Optimism
We want to make things better.
Caring
We care about helping our customers
and each other.
and each other.
Reliability
We deliver on the promises
we make.
we make.
Determination
We never give up.
Togetherness
We have more impact by
working together.
working together.
Shape the future of technology
As a global company with unparalleled scale, a track record of pioneering innovation, and a huge and influential
partnership
base, we offer associates a chance to drive change and improve the lives of millions of people around the world.
Emphasis on diversity and inclusion
We value diversity and give equal employment opportunities to talented people from all geographies and walks of
life. We embrace an inclusive workplace environment where talent and ideas are most important.
We are
one
family. We provide a unique opportunity to work with a diverse set of highly experienced and mature professionals
from all backgrounds.
Collaboration and
high energy
high energy
We strongly believe in
teamwork. Success is not the result of one person’s effort but
rather the collective effort of a
high-performance
team. Our
high-energy
teams continuously learn, share experiences and work closely to solve a
customer business problem.
Performance Consistency
We lay very strong emphasis on delivering a consistently strong performance. Remuneration and salary revisions
are completely performance based. We encourage employees to have a strong sense of accountability in the way
they operate
to deliver continuous profitable performance. We value excellence over short-term results.
Fun within the workplace
The energy of our team is palpable. We believe in having a light and fun workplace while at the same time
delivering our goals. We actively promote a relaxed and fun atmosphere where employees trust, connect well with
each other and collaborate comfortably. We don’t believe in a very formal, quiet and stiff environment. Our fun
Fridays, celebrations, offsites and highly insightful Coffee Corner
sessions are great examples of work and play
going hand in hand.
Strong focus on
work ethics
work ethics
Everything that we do is driven by a strong sense of ethics in our processes and, hence, is completely non-negotiable.
Emphasis on
open culture
open culture
Our team in India values
ability more than experience. We have a
‘no fear’ environment and believe in an open
culture where people are free to share ideas. We highly value new ideas and innovation in the workplace.
What we do in India
Global support model
Our global support model is designed to be technology agnostic and leverages 24/7 command centres based in Brisbane and Mumbai (Andheri and Thane) and our auxiliary support locations based in Dublin, Washington and Sydney.
Our team is a strong and technically competitive talented IT team working for global delivery with:
- A successful track record for supporting rollout of various global projects;
- Proximity to pool of global IT companies and their resources;
- Ability to leverage geographical advantage for global support footprint (follow-the-sun model);
- Ability to ramp-up due to higher talent pool availability.
Best practices
We’re committed to working in the best way possible to deliver on our business goals while solving customer problems. In the technology arena, this means increasing efficiency through developing structured processes, while producing optimal results. We are industry certified, adhering to the wider sector’s requirements, while meeting our own strict measures of quality, and we consistently seek out optimum ways to achieve success.
ITIL based and ISO27001 & ITGOV40182 framework certified
Industry best practice tooling (Splunk, SNOW, JIRA, etc.)
Industry & third – party benchmarking done annually
Mature knowledge transfer & problem management
Integrated support
Collaboration based processes
Team goals
- Create a local delivery operating model that supports both traditional and agile sourcing approaches for global businesses;
- Support global regions to help leverage the cost and technology services advantages;
- To support Cover-More Group worldwide to run more profitably, reach newer geographies and markets and meet their customer engagement goals by leveraging digital;
- Work through an ITSM model that supports and mirrors global delivery teams;
- Work closely with partner management teams across the life cycle of the sourcing contracts to ensure our engagements are meeting expectations and continuous improvement;
- Foster a collaborative, collegiate environment with diversity and inclusion at the forefront, where ideas and innovation thrive;
- Enhance career growth and development opportunities through our work on key international projects and interactions with global stakeholders;
- Expand skill and knowledge base within the team to help us grow as a company, as well as the individual level.
Current vacancies:
A world of exciting opportunities awaits in India
News
A career at Cover-More in India opens up a world of opportunity
With the travel sector once again in boom mode, tourists are seeking and finding adventure across all four corners of the globe. But for those whose interest in travel lies behind the scenes, the opportunity to build a career with an industry global player can lead them to India. In a silver lining to the
A global view on strong technical support
Cover-More Group is a company with global scope. But amid the group’s focus on nations big and small, one country punches well above its weight in terms of influence and importance. And that’s India. Paras Kothari is Cover-More’s Global Head of Technology Services, with team members in Mumbai, Australia, Ireland, the UK and US. He
Contact us
ANDHERI OFFICE
B-207, Citi Point, 2nd Floor,
Andheri Kurla Road, J.B. Nagar,
Andheri ( E), Mumbai 400059.
THANE OFFICE
Unit No 509, 5th Floor,
Centrum IT Park, Wagle Estate,
Thane (W), 400604